Privacy Policy

Last updated: 01/12/2025

VD Hoven Therapy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care and respect. This policy explains what information we collect, how we use it, and your rights under UK GDPR.

1. Who We Are

VD Hoven Therapy
Operated by: Gabriela van den Hoven
Phone: 07733 327254
Email: gabriela@vdhoventherapy.co.uk
Website: https://vdhoventherapy.co.uk

2. What Information We Collect

We only collect the personal information you choose to submit through our website’s contact form. This may include:

• Your name

• Your email address

• Your phone number

• Your message

No sensitive health information is collected through the website form.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry

• Communicate with you about potential therapy sessions

• Carry out basic administration

We do not use your details for marketing unless you explicitly ask us to.

4. How Long We Keep Your Information

We retain your contact details for an undisclosed period, but only for communication and administrative purposes.
You may request deletion of your information at any time.

5. Legal Basis for Processing

We process your information under:

• Legitimate Interests — to respond to enquiries

• Consent — information you voluntarily provide via the contact form

6. Sharing Your Information

Your personal information is not shared with any third parties unless required by law.

Some WordPress plugins may collect anonymised analytics data for website performance, but this does not include any personal data.

7. Cookies & Analytics

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality, performance, and user experience.

7.2 Cookies Used on This Website

VD Hoven Therapy does not use Google Analytics.
However, some WordPress plugins may use essential or functional cookies, such as:

• Cookies needed for the website to operate properly

• Cookies used by plugins for performance or security

• Cookies that collect anonymous usage data (not personally identifiable)

No cookies used on this website track personal data or build advertising profiles.

7.3 Managing Cookies in Your Browser

You can control or disable cookies at any time through your browser settings.

Here’s how to manage cookies on common browsers:

• Google Chrome:
  Settings → Privacy and Security → Cookies and other site data

• Safari (Mac/iPhone/iPad):
  Preferences/Settings → Privacy → Manage Website Data

• Firefox:
  Settings → Privacy & Security → Cookies and Site Data

• Microsoft Edge:
  Settings → Cookies and site permissions → Manage and delete cookies

• Android Browser:
  Settings → Site settings → Cookies

You can choose to:

• Block all cookies

• Allow only essential cookies

• Clear cookies already stored

• Set rules for specific websites

Please note: disabling certain cookies may affect how the website functions.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent

• Lodge a complaint with the ICO

To exercise these rights, contact: gabriela@vdhoventherapy.co.uk

9. How We Protect Your Information

We use reasonable technical and organisational measures to keep your data secure, including:

• Secure hosting

• HTTPS encryption

• Restricted access to form submissions

10. Contact

For any questions about this privacy policy or your personal data, please contact:

Gabriela van den Hoven
Email: gabriela@vdhoventherapy.co.uk
Phone: 07733 327254